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thumbalizr Supportforum » Bugs, errors etc

Paid for subscription, can't remove watermark?

(2 posts)
  • Started 1 year ago by oliveremberton
  • Latest reply from admin

  1. We have purchased a paid subscription (actually, we renewed our existing subscription) but watermarks still appear over all of our screenshots.

    UserID : oliveremberton
    Subscriptions :
    Silver API 6 months
    extend M 6 months
    Standard API

    It isn't clear when we renewed what the "extend" options meant: you have Gold and Silver options to buy, but to extend is called "S", "M" and "L"? We bought both the Silver AND the "M" extension, but nothing appears to work.

    Can you fix this please?

    Posted 1 year ago #
  2. Hi Oliver,

    please check your emails.

    Thanks
    Alex

    Posted 1 year ago #

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